It is not easy to get people to stand up and say "Look what I did". There is always a sense of competitiveness, an one up manship, that takes us from the warm exteriors to the caliginous interiors. Its human to dissemble, to try to avoid sharing that will result in loss of power. But what to do to get people start sharing?
Show a personal ROI: a normal human being cannot be made to do social service if they do not see a personal benefit out of it. The best way to get ideas and proposals is to ask for it, and appreciate them. On one hand you get ideas for free or at a very low cost, and you also make them happy because they feel they have done something good, and get praised.
Convince the leaders: There are influencers in every organization. to get the custom of sharing into the mass, target these people and convince them of the benefits associated. Let them try it out, and feel that it is indeed beneficial. That will ensure a great amount of penetration.
Make it user friendly: Whatever systems are at place, make sure they are not something that the user has to do over and above the usual work. Make sharing easy. for instance, an innovative method of solving can be copied and pasted for others to see. It should not be that they have to follow complicated procedures.
Hire a knowledge coordinator: Identify a champion who can drive the cause. It will be helpful in getting the message across.
Create in person knowledge forums: Let the users interact online and share their information. This kind of knowledge forum goes a long way in maintaining tacit knowledge.
Tell stories: People should know of instances when sharing has actually been beneficial. They should have the urge to do it. KM experts agree that tacit knowledge is the most valuable type of knowledge. But getting at tacit knowledge is complex.
Ideas taken from http://www.cio.com/archive/120103/km.html
No comments:
Post a Comment